If you encounter a defective or poorly crafted Erektor device, please reach out to us via email at info@glifetek.com to initiate replacement procedures outlined in the manufacturer’s extended warranty period (details below).
Additionally, if the Erektor device does not meet your expectations for any reason, you may return it, along with the original packaging, to the following address:
Global Life Technologies LLC
7440 Saint Louis Ave
Skokie, Illinois 60076
Upon receipt of the returned device, we will issue a full refund, minus a $59.99 fee. Here’s why:
Due to the nature of Erektor’s usage, which may involve contact with genitalia during sexual activity, ensuring safety from disease transmission is paramount. Consequently, strict FDA regulations prohibit us from refurbishing, modifying, or reselling used Erektor devices. To comply with FDA public safety requirements, we follow a specific protocol for the disposal of returned Erektor devices.
Erektor External Penile Support Product Warranty
Global Life Technologies (GLT) warrants, to the original purchaser only, that its products a) conform to GLT’s published specifications and b) are free from defects in material and workmanship. This warranty expires one year from the date of product delivery. If the purchaser discovers within this period a failure of the product to conform to the specifications or that the product is not free from defects in material or workmanship, the purchaser must promptly notify GLT. Within reasonable time after notification, GLT will endeavor to correct any substantial non-conformance predicated on inspection of the defective/damaged unit. All warranty services will be performed at the company’s facility at no charge to the purchaser, other than the cost of shipping to and from GLT, which shall be the full responsibility of the purchaser. If GLT is unable to repair the product to conform to the warranty, GLT will provide at its option one of the following: a replacement product or a refund of the purchase price for the non-conforming product. If it is discovered that user negligence has occurred, and product failure or damage is the result of improper use or care there will be no warranty issued in this case and the damaged product will be discarded or shipped back to the user at his cost. These remedies are the purchaser’s only remedies for breach of warranty. Prior to purchase and initial use, the purchaser shall have determined the suitability of the product for its intended use.
GLT does not warrant a) any product, components or parts not manufactured by GLT, b) defects or damage caused by the purchaser’s failure to use the product as intended, or provide proper care of the product during use and storage, c) damage caused by use of the product for purposes other than those for which it was designed, d) damage caused by unauthorized attachments or modifications, e) damage during shipment or g) any abuse or misuse by the purchaser.
THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
In no event will GLT be liable for any special, incidental, or consequential damages based on breach of warranty, breach of contract, negligence, strict tort, or any other legal theory. Damages that GLT will not be responsible for include but are not limited to, loss of profits; loss of savings or revenue; loss of use of the product or any associated equipment; cost of capital; cost of any substitute equipment, facilities, or services; downtime; claims of third parties including customers; and injury to property.
Technical Support
If a purchaser believes that a product is not operating in substantial conformance with GLT’ published specifications or there appear to be defects in material and workmanship, the purchaser should contact our technical support representatives. If the problem cannot be corrected and the product and problem are covered by the warranty, the technical support representative will authorize the return of the product for service and provide shipping information. If the product is out of warranty, repair or replacement charges will be quoted. All non-warranty repairs receive a 90-day warranty.
